Return Policy & Refunds

RETURN POLICY & REFUNDS

Last modified:

January 23, 2021

For products directly bought through our marketplace (e.g. network products) we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at [email protected].

DAMAGE AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item unless the item was reported faulty or damaged upon arrival to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that we do not offer an exchange service at this time.

Contact Us: If you have any questions on how to return your item to us, contact us!

RETURN ADDRESS

Please send the item back to us using a tracked method. We do not accept responsibility for the item going missing if the item was not sent using a tracked method. The return address is:

OM Group Limited
10/F, Cheung Hing Industrial Building
12P Smithfield Road, Kennedy Town
Hong Kong